Rugby World Cup Car Rental Fever

New Zealand Rental car companies have joined the multitude of Rugby World Cup hopefuls as the hype and anticipation of this global sporting event continues to rise.

With the RWC looming ever closer (9 September – 23 October 2011), rental car companies are pushing for customers to book cars and campervans early, touting the issue of lack of car availability due to the estimated 85,000 international visitors expected to arrive in New Zealand specifically for the event.

This is a good sign for Transfercar as many visitors are expected to travel around the country during this time with a number leaving their cars at major airport locations. These cars and campervans will need to be relocated back to their place of origin and we will be there ready to fulfill this need…..

For those interested, here’s the RWC schedule:

Auckland

09 September 2011 NZL – TGA
17 September 2011 AUS – IRE
24 September 2011 NZL – FRA
25 September 2011 FJI – SAM
01 October 2011 ENG – SCO
15 October 2011 WQ1 – WQ2
16 October 2011 WQ3 – WQ4
21 October 2011 LS1 – LS2
22 October 2011 WS1 – WS2

Christchurch

10 September 2011 ARG – ENG
11 September 2011 AUS – ITA
18 September 2011 ENG – EU1
25 September 2011 ARG – SCO
01 October 2011 AUS – EU2
08 October 2011 WPB –
09 October 2011 WPA – RUB

The eclipse of human behaviour

Slowely but surely ‘it’ is coming- and New Zealand won’t be far off I bet. From fingerprint identification that is. Your thumb -or any finger on your two lovely hands for that matter- will be your most precious asset when renting a car or campervan in the near future.

Yup, it looks like we have finally arrived in the era where your authorising signature -and with that your word-is not sufficient anymore. The dawn of a new age where a photocopy of your identification doesn’t do it anymore like it use to in the ’80’s and ’90’s is upon us. And what about the good old creditcard? Nope, you will be needing ‘the goods’: Your passport or driverslicense, you prettiest signature and your fingerprint in order to secure a rental vehicle in -for now- The Netherlands and England.

As it turns out, these overseas rental companies suffer substantual losses of around the €350.000 anually. Why? Because people apparently feel the need to thrash the rental car they are using or simply steal it to be never seen or heard of again. And despite the fact the offenders sign a rental agreement and have their passport or drivers license copied- they are untraceable when it counts. Particularly when they are overseas visitors. In England this annual ‘damage’ figure is, thanks to the introduction of the fingerprint identification system, slowely reducing. However, this number is still persistently on the rise in the Netherlands. And so ever since October this year, Schiphol Airport has joined the fingerprint identification-team as well. No thumb-no car in the Low Lands and the country of the famous stiff upper lip.

Will this fingerprint identification march for New Zealand?-perhaps. After all, rental cars get thrashed here as well-or conveniently pinched if that suits the ‘program’ of the traveller better. And that’s a shame. Because this globally spread human behaviour is truly an embarrassment and a quite unnecessary one at that. And with the current global economy an investment like this will be the last thing rental companies are waiting for. Especially since the tourism industry is already noticing a decline in tourists visiting the country.

So come on you rental car users, play nice, play fair-don’t thrash (or steal) your rental.

Be smart when renting or relocating vehicles

There are unfortunately a handful of…..let’s say unsavoury rental companies in New Zealand-a few more than a handful world wide obviously-that spoil it for the good ones. Mind you, there is a vast majority that handle ‘situations’ professionally (like the companies on this website), but some kinda..don’t.

The Ministry of Consumer Affairs, or more specific the Consumer Issues Branch, often deals with complaints about rental car companies. Particularly from travellers:

“These travellers have since returned home to their respective countries only to be greeted by a credit card bill with additional charges by rental companies for damages to the car. Damages these travellers say did not happen while they had the car in possession.” (March 2008 Newsletter Ministry of Consumer Affairs)

Cue to: It’s-your-word-against-theirs-drama.

It happens to the best of us: To my next door neighbour last year in Australia, in January this year to my brother in Belgium and, I suspect, to a whole lot more travellers world wide.

But, when renting a car you can protect yourself from any unwanted bills afterwards. And this is rather easy to do so too.

It might seem a bit over the top or even paranoid to you, but taking a couple of photos of your rented (or to be relocated, mind you)ride before and after each trip doesn’t hurt anybody. Particularly photographing any current damage(s) before driving away into the sunset. And, of course don’t forget to point out these existing damages to the rental company while you’re picking the car up. Even when the employee says: “Nah, that’s sweet” -as they usually phrase it here in New Zealand- persist and have it put on paper anyway and get a copy of it. You’re not being painful -well, maybe a little bit- but you’re just covering your ass, nothing wrong with that.

Now, when you drop your rental off at the designated point of no return, it’s best to get someone from the company to give it a final inspection and literally -yes, LITERALLY-sign it of as, again, ‘sweet as’. And while you’re at it, get a copy of that ‘sweet as’.

However, this is easier said than done as many travellers are droppping the car off outside office hours. Probably because that’s the whole concept of backpacking (or travelling in general for that matter); postponing and avoiding by all means the ‘office hour life’. But apparently early flights or late night flights have got something to do with it as well. So it would be a good idea to go with a reputable company that has staff available that’s willing to stick around for 24 hours a day for when you -emotionally-part ways with your rental set of wheels. 

Please note that most of New Zealand’s rental car companies are a member of the Rental Association of New Zealand, and you can rely on them to treat you fairly and ethically. But should a company -where ever this might be on Mother Earth- act dishonourably (a.k.a ripping your off), then there are some rights you may have which could be useful to know.

The two major credit card companies, Visa and Mastercard -with whom travellers have a hate/love relationship-have outlined terms and conditions with regards to the rental charge backs.

So read them and know what can and can’t be done: Visa and Mastercard

And, as they would say in the States:”For God sakes, take those photos of the damn car will ya”