An Australian campervan company has seen a 50% increase in requests for relocation deals after the credit crunch.
This is especially noticeable as most relocations (or $1 a day) deals take place during peak summer season, Christmas and Easter.
Read the whole article at news.com.au
Slowely but surely ‘it’ is coming- and New Zealand won’t be far off I bet. From fingerprint identification that is. Your thumb -or any finger on your two lovely hands for that matter- will be your most precious asset when renting a car or campervan in the near future.
Yup, it looks like we have finally arrived in the era where your authorising signature -and with that your word-is not sufficient anymore. The dawn of a new age where a photocopy of your identification doesn’t do it anymore like it use to in the ’80’s and ’90’s is upon us. And what about the good old creditcard? Nope, you will be needing ‘the goods’: Your passport or driverslicense, you prettiest signature and your fingerprint in order to secure a rental vehicle in -for now- The Netherlands and England.
As it turns out, these overseas rental companies suffer substantual losses of around the €350.000 anually. Why? Because people apparently feel the need to thrash the rental car they are using or simply steal it to be never seen or heard of again. And despite the fact the offenders sign a rental agreement and have their passport or drivers license copied- they are untraceable when it counts. Particularly when they are overseas visitors. In England this annual ‘damage’ figure is, thanks to the introduction of the fingerprint identification system, slowely reducing. However, this number is still persistently on the rise in the Netherlands. And so ever since October this year, Schiphol Airport has joined the fingerprint identification-team as well. No thumb-no car in the Low Lands and the country of the famous stiff upper lip.
Will this fingerprint identification march for New Zealand?-perhaps. After all, rental cars get thrashed here as well-or conveniently pinched if that suits the ‘program’ of the traveller better. And that’s a shame. Because this globally spread human behaviour is truly an embarrassment and a quite unnecessary one at that. And with the current global economy an investment like this will be the last thing rental companies are waiting for. Especially since the tourism industry is already noticing a decline in tourists visiting the country.
So come on you rental car users, play nice, play fair-don’t thrash (or steal) your rental.
It happens to the best of us. Everybody has had at some stage in their life a mild or-in my case- a severe case of road rage overcoming them. Especially in summertime. People are hot and bothered in summertime. Things get untidy when people are hot and bothered.
And I admit- I’m guilty as hell. I bet you too. In the silence of your car- or perhaps out loud with lots of certain ‘finger activity’ and flickering headlights if you’re really over it- abusing our rental-car-road-users-from- abroad. It happens in every country, because as soon as humans go on holiday, they give their brains a brake a bit too literally.
So the rental car road users are the ones that do it. They are the ones that push all your wrong buttons and they are the ones that will make you run late for that career defining presentation. Not the local touring its own country-because he knows. And the fact that you left home 10 minutes too late has got nothing to do with it either- it’s THEM.
And please don’t get me wrong- all countries love their visitors and tourists dearly. They really do. But when you’re the local, they are the ones on holiday and they are the ones in a happy-people-relaxed-mode. We’re not. We’re already latent shitty when we walk out the door in the morning. Because the sun is shining and we’re going to be locked up in that office all day. We’re in the stressed-out-running-too-late-for-the-bloody-meeting-mode. And we all know that this mode does not mix well with a rental-road-user-from-abroad sitting in front of you doing 30.
So for the sake of national bloodpressure, the quality of the tourist’s holiday and the overall sanity in any country, signs will need to go up in the international arrival halls of airports.
And this is what they will read:
Follow these 10 commandments while renting a vehicle on holiday and the world will be a better place.
From today, Air New Zealand domestic travellers will be able to check themselves in. And I mean completely and fully from you arriving with all your family in tow at the airport, to actually boarding the aircraft after mouthwatering over all those nice unaffordable goodies in the shops. You will be able to do what those lovely ground stewardesses use to do for you: Weigh your luggage, give you the snobby “I’m sorry m’am but your luggage is too heavy” spiel, check the luggage in anyway by printing the bag tags, dismiss you with a peevish “Thank you” followed by a weary “Next, please” and everybody would part ways happy. Because that is how it was suppose to go.
Welcom to today however, where YOU print your bag tags, YOU drop your luggage directly on to a conveyor belt and YOU get your boarding pass using your mobile phone….
Now, the self-service check in is not completely unknown up to a certain level. At different airline companies throughout the world it is possible to check in online so many hours prior to your flight. This in order to speed things up a bit at the service desk on the actual D-day. But the whole ‘do-your-luggage-yourself-thing’ however is new to New Zealand.
According to a Mr. Jones from Air New Zealand, this new self-service approach is designed to speed up the check-in and boarding process. It will see almost 40 do-it-your-bloody-self kiosks replace the good old 
traditonal service desks at Auckland Airport. Apparently this $30 million ‘streamlining’ -you’ve got to love that word-project should see the average queue time drop from 15 minutes to 1 minute.
So, how does it work? You:
1. Self weigh your luggage at the do-it-your-bloody-self-check-in kiosk (-is this truly the end of the dissaproving Air New Zealand ground stewardess look?)
2. You scan your eTicket, mPass, creditcard or airpoints membershipcard at the do-it-your-bloody-self-kiosk
3. You attach the bag tag to your luggage and follow the signs to the bag drop area. where ever that might be.
4. Scan your boarding pass and board the plane.
C’est ca, according to Air New Zealand. “Our goal was to get rid of frustrating queues, cut customer waiting time and make checking in and boarding as quick and easy as possible. (….) Customers will now have much greater freedom and choice.” That’s great, thank you Mr. Air New Zealand-Jones.
Could this really be the end of the others-serving-you-because-you-pay-for-the-service-era as we know it? What’s next in this case, catering your own food and drinks while you’re in the air? Self-service the plane to your destination? Will this ‘service-yourself-trend’ be implemented throughout our whole transportation system? And why are we so keen to replace humans with computers? I mean, don’t get me wrong-computers are neat, but before we know it, everything will be fully automated. Fly for example on Air New Zealand Cruise Control to Christchurch in 2009.
And just hypothetically: You could even make a rental car company fully automated if you’re keen. Type in your details on the screen, select the car you want, swipe your credit card and voila; your keys will drop into the tray of your do-it-your-bloody-self-kiosk. Pick up the car from the parking lot, drive it for the designated amount of days that you’ve rented it for, and drop it off.
At drop off the car will go through some sort of car wash look- a-like where it will be fully checked for any damage. Ofcourse this is fully automated. If all is good no extra costs will be charged and you’ll get your deposit back. And for the naughty driver who thinks he or she can get away with a couple of more days without paying because the stupid computer surely won’t notice it: The car is obviously pre-programmed so it will just stop driving when your days are up. And this would most likely happen somewhere in the middle of nowhere. Because even computers can get a bit…let’s say ‘peevish’.
Just like those good old Air New Zealand ground stewardesses use to get.
Regardless of what form of transport you use in New Zealand, there will always be areas where you can’t bike or drive a motorised vehicle. There is simply no other option than to hoof it. And that’s ok.
Take for example the Coromandel; it’s not possible to drive the full circle around the top of this peninsula. To the west from Coromandel Town the road heads North through Colville, along the Hauraki Gulf, and stops just past Port Jackson. To the east it curls its way up the Pacific coast to come to a halt at Stony Bay. In between lays the Garden of Eden: Cape Colville Park, a DOC owned sanctuary -to say the least- with a world renowned walking path that connects Stoney Bay with Port Jackson in a truly spectaculair manner.
Walking is good though, and fun-apparently. So this is not the problem.The problem is getting to these remote sanctuaries in one piece and good health.
Should you for example be renting a car during your holiday, getting up the Far North of the Coromandel is, to say the least, a bit challenging for the international and national out-of-towners. Not only are you usually not allowed to drive on gravel roads with your rental-from Colville on everything is gravel road-, in this particular case you would be in need of some serious four-wheel-drive-activity at times as well. Your rented 1.3L stationwagon is not going to be cute for this.
Not to mention that the roads themselves are quite……tricky. Imagine extremely small winding gravel roads going up and down steep hills with, just on the side of the road, sheer drops of hundreds of meters to ocean pounded rocks far, far below. And now imagine you and your rented sleeping-4-campervan creeping up these narrow roads. Not pretty. 
So, what to do if you’re driving a no-go car or campervan? In this case, contact the Coromandel Strongman Coachlines, ask for the feisty sixty-something driver and co-owner Jocelyn with her big smile and even bigger wrap-around sunglasses to book you on one of their coaches going up the Far North. They have a regular service dropping people off at one end and picking them up at the other. And this type of service will be provided by others in many other remote areas throughout New Zealand as well.
Now, you might have to share a ride with the occasional corporate Aucklander out on a bonding weekend, but try to keep the bigger picture in mind while enduring this phenomena. Think of it as a mantra-hear the ‘hummmmmmmmmmmm….’ And here we go….Your doing this because: You can leave your precious rented car/campervan behind, enjoy the ride to and from safely, take as many photo’s on the way as your 64mb memory card can possibly store and, last but definitely not least, you don’t get into trouble with your rental company.
“hummmmmmmmmmmmmmmmmm….everybody wins!”
There are unfortunately a handful of…..let’s say unsavoury rental companies in New Zealand-a few more than a handful world wide obviously-that spoil it for the good ones. Mind you, there is a vast majority that handle ‘situations’ professionally (like the companies on this website), but some kinda..don’t.
The Ministry of Consumer Affairs, or more specific the Consumer Issues Branch, often deals with complaints about rental car companies. Particularly from travellers:
“These travellers have since returned home to their respective countries only to be greeted by a credit card bill with additional charges by rental companies for damages to the car. Damages these travellers say did not happen while they had the car in possession.” (March 2008 Newsletter Ministry of Consumer Affairs)
Cue to: It’s-your-word-against-theirs-drama.
It happens to the best of us: To my next door neighbour last year in Australia, in January this year to my brother in Belgium and, I suspect, to a whole lot more travellers world wide.
But, when renting a car you can protect yourself from any unwanted bills afterwards. And this is rather easy to do so too.
It might seem a bit over the top or even paranoid to you, but taking a couple of photos of your rented (or to be relocated, mind you)ride before and after each trip doesn’t hurt anybody. Particularly photographing any current damage(s) before driving away into the sunset. And, of course don’t forget to point out these existing damages to the rental company while you’re picking the car up. Even when the employee says: “Nah, that’s sweet” -as they usually phrase it here in New Zealand- persist and have it put on paper anyway and get a copy of it. You’re not being painful -well, maybe a little bit- but you’re just covering your ass, nothing wrong with that.
Now, when you drop your rental off at the designated point of no return, it’s best to get someone from the company to give it a final inspection and literally -yes, LITERALLY-sign it of as, again, ‘sweet as’. And while you’re at it, get a copy of that ‘sweet as’.
However, this is easier said than done as many travellers are droppping the car off outside office hours. Probably because that’s the whole concept of backpacking (or travelling in general for that matter); postponing and avoiding by all means the ‘office hour life’. But apparently early flights or late night flights have got something to do with it as well. So it would be a good idea to go with a reputable company that has staff available that’s willing to stick around for 24 hours a day for when you -emotionally-part ways with your rental set of wheels.
Please note that most of New Zealand’s rental car companies are a member of the Rental Association of New Zealand, and you can rely on them to treat you fairly and ethically. But should a company -where ever this might be on Mother Earth- act dishonourably (a.k.a ripping your off), then there are some rights you may have which could be useful to know.
The two major credit card companies, Visa and Mastercard -with whom travellers have a hate/love relationship-have outlined terms and conditions with regards to the rental charge backs.
So read them and know what can and can’t be done: Visa and Mastercard
And, as they would say in the States:”For God sakes, take those photos of the damn car will ya”
