Author: noel

The end of an era

From today, Air New Zealand domestic travellers will be able to check themselves in. And I mean completely and fully from you arriving with all your family in tow at the airport, to actually boarding the aircraft after mouthwatering over all those nice unaffordable goodies in the shops. You will be able to do what those lovely ground stewardesses use to do for you: Weigh your luggage, give you the snobby “I’m sorry m’am but your luggage is too heavy” spiel, check the luggage in anyway by printing the bag tags, dismiss you with a peevish “Thank you” followed by a weary “Next, please” and everybody would part ways happy. Because that is how it was suppose to go.

Welcom to today however, where YOU print your bag tags, YOU drop your luggage directly on to a conveyor belt and YOU get your boarding pass using your mobile phone….

Now, the self-service check in is not completely unknown up to a certain level. At different airline companies throughout the world it is possible to check in online so many hours prior to your flight. This in order to speed things up a bit at the service desk on the actual D-day. But the whole ‘do-your-luggage-yourself-thing’ however is new to New Zealand.

According to a Mr. Jones from Air New Zealand, this new self-service approach is designed to speed up the check-in and boarding process. It will see almost 40 do-it-your-bloody-self kiosks replace the good old traditonal service desks at Auckland Airport. Apparently this $30 million ‘streamlining’ -you’ve got to love that word-project should see the average queue time drop from 15 minutes to 1 minute.

So, how does it work? You:

1. Self weigh your luggage at the do-it-your-bloody-self-check-in kiosk (-is this truly the end of the dissaproving Air New Zealand ground stewardess look?)

2. You scan your eTicket, mPass, creditcard or airpoints membershipcard at the do-it-your-bloody-self-kiosk

3. You attach the bag tag to your luggage and follow the signs to the bag drop area. where ever that might be.

4. Scan your boarding pass and board the plane.

C’est ca, according to Air New Zealand. “Our goal was to get rid of frustrating queues, cut customer waiting time and make checking in and boarding as quick and easy as possible. (….) Customers will now have much greater freedom and choice.” That’s great, thank you Mr. Air New Zealand-Jones.

Could this really be the end of the others-serving-you-because-you-pay-for-the-service-era as we know it? What’s next in this case, catering your own food and drinks while you’re in the air? Self-service the plane to your destination? Will this ‘service-yourself-trend’ be implemented throughout our whole transportation system? And why are we so keen to replace humans with computers? I mean, don’t get me wrong-computers are neat, but before we know it, everything will be fully automated. Fly for example on Air New Zealand Cruise Control to Christchurch in 2009.

And just hypothetically: You could even make a rental car company fully automated if you’re keen. Type in your details on the screen, select the car you want, swipe your credit card and voila; your keys will drop into the tray of your do-it-your-bloody-self-kiosk. Pick up the car from the parking lot, drive it for the designated amount of days that you’ve rented it for, and drop it off.

At drop off the car will go through some sort of car wash look- a-like where it will be fully checked for any damage. Ofcourse this is fully automated. If all is good no extra costs will be charged and you’ll get your deposit back. And for the naughty driver who thinks he or she can get away with a couple of more days without paying because the stupid computer surely won’t notice it: The car is obviously pre-programmed so it will just stop driving when your days are up. And this would most likely happen somewhere in the middle of nowhere. Because even computers can get a bit…let’s say ‘peevish’.

Just like those good old Air New Zealand ground stewardesses use to get.

When it is actually ok to use a tourist bus

Regardless of what form of transport you use in New Zealand, there will always be areas where you can’t bike or drive a motorised vehicle. There is simply no other option than to hoof it. And that’s ok.

Take for example the Coromandel; it’s not possible to drive the full circle around the top of this peninsula. To the west from Coromandel Town the road heads North through Colville, along the Hauraki Gulf, and stops just past Port Jackson. To the east it curls its way up the Pacific coast to come to a halt at Stony Bay. In between lays the Garden of Eden: Cape Colville Park, a DOC owned sanctuary -to say the least- with a world renowned walking path that connects Stoney Bay with Port Jackson in a truly spectaculair manner.

Walking is good though, and fun-apparently. So this is not the problem.The problem is getting to these remote sanctuaries in one piece and good health.

Should you for example be renting a car during your holiday, getting up the Far North of the Coromandel is, to say the least, a bit challenging for the international and national out-of-towners. Not only are you usually not allowed to drive on gravel roads with your rental-from Colville on everything is gravel road-, in this particular case you would be in need of some serious four-wheel-drive-activity at times as well. Your rented 1.3L stationwagon is not going to be cute for this.

Not to mention that the roads themselves are quite……tricky. Imagine extremely small winding gravel roads going up and down steep hills with, just on the side of the road, sheer drops of hundreds of meters to ocean pounded rocks far, far below. And now imagine you and your rented sleeping-4-campervan creeping up these narrow roads. Not pretty.

So, what to do if you’re driving a no-go car or campervan? In this case, contact the Coromandel Strongman Coachlines, ask for the feisty sixty-something driver and co-owner Jocelyn with her big smile and even bigger wrap-around sunglasses to book you on one of their coaches going up the Far North. They have a regular service dropping people off at one end and picking them up at the other. And this type of service will be provided by others in many other remote areas throughout New Zealand as well.

Now, you might have to share a ride with the occasional corporate Aucklander out on a bonding weekend, but try to keep the bigger picture in mind while enduring this phenomena. Think of it as a mantra-hear the ‘hummmmmmmmmmmm….’ And here we go….Your doing this because: You can leave your precious rented car/campervan behind, enjoy the ride to and from safely, take as many photo’s on the way as your 64mb memory card can possibly store and, last but definitely not least, you don’t get into trouble with your rental company.

“hummmmmmmmmmmmmmmmmm….everybody wins!”

Be smart when renting or relocating vehicles

There are unfortunately a handful of…..let’s say unsavoury rental companies in New Zealand-a few more than a handful world wide obviously-that spoil it for the good ones. Mind you, there is a vast majority that handle ‘situations’ professionally (like the companies on this website), but some kinda..don’t.

The Ministry of Consumer Affairs, or more specific the Consumer Issues Branch, often deals with complaints about rental car companies. Particularly from travellers:

“These travellers have since returned home to their respective countries only to be greeted by a credit card bill with additional charges by rental companies for damages to the car. Damages these travellers say did not happen while they had the car in possession.” (March 2008 Newsletter Ministry of Consumer Affairs)

Cue to: It’s-your-word-against-theirs-drama.

It happens to the best of us: To my next door neighbour last year in Australia, in January this year to my brother in Belgium and, I suspect, to a whole lot more travellers world wide.

But, when renting a car you can protect yourself from any unwanted bills afterwards. And this is rather easy to do so too.

It might seem a bit over the top or even paranoid to you, but taking a couple of photos of your rented (or to be relocated, mind you)ride before and after each trip doesn’t hurt anybody. Particularly photographing any current damage(s) before driving away into the sunset. And, of course don’t forget to point out these existing damages to the rental company while you’re picking the car up. Even when the employee says: “Nah, that’s sweet” -as they usually phrase it here in New Zealand- persist and have it put on paper anyway and get a copy of it. You’re not being painful -well, maybe a little bit- but you’re just covering your ass, nothing wrong with that.

Now, when you drop your rental off at the designated point of no return, it’s best to get someone from the company to give it a final inspection and literally -yes, LITERALLY-sign it of as, again, ‘sweet as’. And while you’re at it, get a copy of that ‘sweet as’.

However, this is easier said than done as many travellers are droppping the car off outside office hours. Probably because that’s the whole concept of backpacking (or travelling in general for that matter); postponing and avoiding by all means the ‘office hour life’. But apparently early flights or late night flights have got something to do with it as well. So it would be a good idea to go with a reputable company that has staff available that’s willing to stick around for 24 hours a day for when you -emotionally-part ways with your rental set of wheels. 

Please note that most of New Zealand’s rental car companies are a member of the Rental Association of New Zealand, and you can rely on them to treat you fairly and ethically. But should a company -where ever this might be on Mother Earth- act dishonourably (a.k.a ripping your off), then there are some rights you may have which could be useful to know.

The two major credit card companies, Visa and Mastercard -with whom travellers have a hate/love relationship-have outlined terms and conditions with regards to the rental charge backs.

So read them and know what can and can’t be done: Visa and Mastercard

And, as they would say in the States:”For God sakes, take those photos of the damn car will ya”

Toyota Prius proves a gas guzzler in a race with the BMW 520d

The Toyota Hybrid is hailed as an eco-paragon. It is a very responsible car and classified by the US government as the “most fuel-efficient car sold in the US” discover more  features about this car below.

Celebs like Cameron Diaz and Leonardo DiCaprio drive it. Not because it is a typical jet-set car, not because it is pretty or the flashest set of wheels around. No, you drive this car because you make a statement with this car: Your conscientious and aspiring a better way of life.

The New Zealand bound ‘green’ traveller rents a Hybrid. Because is the right car to rent when you’re environment friendly. It is the right car for your budget too. The rental companies confrim you’re doing -again- the right thing: “…fuel efficient Hybrid” “…eco friendly green car…” “…saving on fuel costs..” “…minimising the impact of car travel on the environment..”.

And with New Zealand’s green and clean image, surely you are not going to rent or buy anything other than nature’s friend, the Hybrid? And, if relocating rental cars, you sure as hell are not going to relocate any car but a Hybrid car. Right?

Right. So, bearing all this in mind, how would a responsible eco and budget friendly car like this fare against a big bad polluting BMW?

Let’s find out.

Last Sunday Top Gear screened on Prime. And in this episode the Top Gear Team drove a Toyota Prius and a BMW 3 series around the track. The outcome was…different.

In March this year two correspondents from the English newspaper The Sunday Times took the Toyota Prius and a BMW 520d for a spin. Not a lap around the track like in Top Gear, but an 877 k’s spin to Geneva.

The result is, to say the least, interesting.

Toyota Prius versus BMW 520d

The moral of the story? It’s not what you drive; it’s how you drive it. So, if I was that ‘green’ traveller looking for a responsable way of cruising New Zealand, I’d be renting (or relocating!) the biggest baddest BMW that I can get my hands on. That’s all-‘right’ for me.

The concept of getting from A to B

Getting from A to B can be a bit tricky if you don’t have your own means of transport. This goes for all travellers without weels, whether they’re locals, international or national visitors. After all, if you don’t own or have access to a car or bike, how are you going to get from let’s say Wellington to Auckland? Or even more challenging, Katikati to Lumsden, Great Barrier Island to Napier?

Just stay put where you are? Or go walking? Or put your thumb up and go hitch-hiking?

A website dedicated to hitch-hiking culture, digihitch.com, says the “simple, unplanned and spontaneous act of sharing transport” has been around as long as there has been transportation. But hitch-hiking in its purest sense – thumbing rides from passing motorists – followed the invention of the car in the late 19th century. It became common in the war years, when soldiers hitched rides, and entered the realms of popular culture with Jack Kerouac’s novel On the Road in 1957.

Literature, films and music have often played on the fears surrounding hitch-hiking. Tales of lost hitch-hikers and hitch-hiker murders possess a power like no others.

New Zealand is still wondering what happened to Mona Blades, the 18-year-old who disappeared without a trace when hitching on the Napier-Taupo road in 1975.

And what about the unfortunate German backpacker Birgit Brauer? Her trip, and with that her dream, ended tragically in October 2005 when she was found under the towering redwoods in Lucy’s Gully, near New Plymouth. She loved New Zealanders’ down-to-earth attitude and believed she was safe hitch-hiking.

Times have sure changed and with this in the back of your mind, why take the risk of hitch-hiking? Surely a lack of transportation can be solved otherwise?Well, dear backpackers, students and all other travellers, there is an alternative to consider.Listen.

Lots of savvy backpackers have over the years already called or surfed the sites of rental car companies in pursuit of ‘one-way’ deals. But arranging this takes time, not to mention effort and can be very frustrating as you often miss the boat with rental company’s ‘one -way’ deals.

The idea of relocating cars is really quite simple and not new or innovative. There already exist websites in other countries (USA, Norway and Denmark) that specialise in relocating rental (or private) cars. However, up to recently such service didn’t exist in New Zealand.

Now, rentals, whether these are motor homes, bikes or cars, tend to accumulate there where a branch doesn’t need them to be. The car fleet moves in one direction according to the flow of tourist and companies spend a lot of money transporting unallocated cars between branches.

And this is where you as a traveller without wheels come in the picture. Why not pick up a car at point A, drive it to point B and voila: you are where you want or need to be, and the car is where the rental company needs it to be.

So, a simple concept with the added plus of a win-win situation for you and the rental companies.

New to New Zealand is http://www.transfercar.co.nz/; an online relocating service that offers free use of rental cars to travellers. And that’s you, right?

Check it out, organise a ride and have a safe journey from your A to B.

Move over backpacker; here comes the flashpacker!

The latest trend in travelling as recognized during the latest ITB Berlin is Eco and Economy Travel. Everybody who’s anybody in the world of the travel industry meets at ITB Berlin, the world’s leading travel show, which was held last March. The starring role in the rising Eco and Economy market is the flashpacker.

The what……??

Yes, you heard it right. The flashpacker. I give you a new breed of traveller; the flashpacker is fresh out of university, end twenties to mid/end thirties with an ambitious travel bug comparable with that of a backpacker. Treasured family times at the Holiday Inn are not yet cute for the flashpacker; he or she still desires a, dare I say, adventurous holiday where a lack of luxury and comfort are not an issue.

The flashpacker holds down a steady job and has got a bit of cash to throw around. What they don’t have on the other hand is time. Their careers are on the roll and need 60-hours-per-workweek-neutering and dedication, and they sure as hell can’t afford to take a sabbatical if they ever want to be somebody in their line of work. Well, not for the coming 10 years anyway.

Backpacker versus flashpacker

The difference between the two are quite obvious. The backpacker we’re all too familiar with is usually stretched for money, with lots of time on their hands and somewhat wet behind the ears when they set foot on foreign soil. They are fresh out of high school, 18 to 23 years old and quite successful at postponing the inevitable grown-up-life back at home for quite some time. That is to say, until the working holiday visa runs out, the overdraft has become painfully overdrawn and they are forced to make ‘THE CALL’ home for funds. The funds usually come in a supersaver-combo-deal: Money in exchange for a swift return to The Motherland. That usually snaps them out of the backpacker-mode and into moving-on-to-university-mode. Behold the natural cycle of the backpacker. Everybody wins.

Green and clean

Now, is backpacking mostly about partying, fruit picking, hitch-hiking or the Kiwi Experience Bus, sightseeing the NZ top 10 in a whirlwind fashion whilst surviving another day on $5, the grown up flashpacker has outgrown all this. Eco tourism and cultural refinement are key for the environment-minded flashpacker. The Kiwi Experience Bus is a no-no as goes for hitch-hiking. The flashpacker only does Eco, whether this is on a campground in the sticks of in a 5 star hotel downtown. They often rent a vehicle, preferably a small van or larger SUV, as long as it is capable of sleeping two adults.

As a result of this rapidly emerging trend, the ‘green and clean’ market in New Zealand alone is expected to grow with another 70% until 2020, with the biggest group of flashpackers for New Zealand and Australia expected to come from India and China.

Now, call me silly, but can anybody tell me how we are going to accommodate this immense tourism grow spurt whilst remaining truly ‘green and clean’?